Is Salesforce Feedback Management Included with Agentforce Service? A Complete Guide
Is Salesforce Feedback Management Included with Agentforce Service? A Complete Guide Joshua Eze 02/02/2026 Linkedin Salesforce continues to reshape how businesses interact with customers. The recent introduction of Agentforce has sparked questions about what capabilities come bundled with this AI-powered platform. One common query: does Agentforce Service Cloud include feedback management tools? Let’s break it […]
Which Type of Company is Salesforce Best For?
Which Type of Company is Salesforce Best For? Joshua Eze 31/01/2026 Linkedin Selecting the right customer relationship management (CRM) platform can make or break your business operations. With countless options available, understanding which solution fits your organisation’s unique needs becomes a priority. Salesforce, the world’s leading CRM platform, serves businesses across multiple sectors and sizes. […]
Why Your Business Needs a Salesforce Business Analyst
Why Your Business Needs a Salesforce Business Analyst Joshua Eze 14/01/2026 Linkedin Getting the most out of Salesforce isn’t just about buying the software. It’s about making sure it actually works for your business. That’s where a Salesforce business analyst comes in. Think of them as the translator between what your team needs and what […]
Governance for Slack + Salesforce Channels: Building a Secure, Compliant Framework
Governance for Slack + Salesforce Channels: Building a Secure, Compliant Framework Joshua Eze 14/01/2026 Linkedin When Salesforce acquired Slack in 2021 for £20.5 billion, it promised to create the world’s most complete customer platform. The union of the number one CRM with a leading collaboration hub seemed straightforward. But three years on, companies are discovering […]
Revenue Cloud with Agentforce: Quoting Faster
Revenue Cloud with Agentforce: Quoting Faster Joshua Eze 14/01/2026 Linkedin Sales teams spend too much time on quotes. They hunt through product catalogues, calculate pricing, check approval chains, and wait. The average quote takes hours or even days to generate. During that time, competitors respond faster and deals slip away. Salesforce is addressing this with […]
Winter ’26 Preview: What to Test in Sandboxes
Winter ’26 Preview: What to Test in Sandboxes Joshua Eze 14/01/2026 Linkedin The Salesforce Winter ’26 release introduces significant changes that could disrupt your existing setup if you’re not prepared. Sandbox testing isn’t optional this time. With permission changes, deprecated features, and security updates rolling out between September and October 2025, your two-week preview window […]
Data Residency 101: Hyperforce Choices for UK/EU
Data Residency 101: Hyperforce Choices for UK/EU Joshua Eze 14/01/2026 Linkedin Understanding where your organisation’s data lives has never been more pressing. With data protection regulations tightening across Europe and the UK, businesses face mounting pressure to keep customer information within specific borders. The question is no longer whether you need to think about data […]
Knowledge Feedback is GA: Build a Self-Healing Knowledge Base
Knowledge Feedback is GA: Build a Self-Healing Knowledge Base Joshua Eze 14/01/2026 Linkedin Your knowledge base should work like your best support agent. It should learn from mistakes, spot gaps before they cause problems, and get better every single day. Yet most companies are stuck with static documentation that rots the moment it’s published. A […]
How Does Salesforce Agentforce Work? A Complete Guide to AI-Powered Digital Labour
How Does Salesforce Agentforce Work? A Complete Guide to AI-Powered Digital Labour Joshua Eze 27/12/2025 Linkedin Salesforce has changed the conversation around AI in business. At the heart of this transformation sits Agentforce, a platform that moves beyond simple chatbots to deliver what Salesforce calls “the third wave of AI.” But how does Salesforce Agentforce […]
What Is a Salesforce Platinum Partner? A Complete Guide for UK Businesses
What Is a Salesforce Platinum Partner? A Complete Guide for UK Businesses Joshua Eze 26/12/2025 Linkedin When you’re looking to implement or optimise Salesforce for your business, choosing the right partner makes all the difference. Among the various partnership tiers Salesforce offers, the Platinum Partner designation represents the highest level of expertise and commitment. But […]
