Why Your Business Needs a Salesforce Business Analyst
Why Your Business Needs a Salesforce Business Analyst Joshua Eze 14/01/2026 Linkedin Getting the most out of Salesforce isn’t just about buying the software. It’s about making sure it actually works for your business. That’s where a Salesforce business analyst comes in. Think of them as the translator between what your team needs and what […]
Governance for Slack + Salesforce Channels: Building a Secure, Compliant Framework
Governance for Slack + Salesforce Channels: Building a Secure, Compliant Framework Joshua Eze 14/01/2026 Linkedin When Salesforce acquired Slack in 2021 for £20.5 billion, it promised to create the world’s most complete customer platform. The union of the number one CRM with a leading collaboration hub seemed straightforward. But three years on, companies are discovering […]
Revenue Cloud with Agentforce: Quoting Faster
Revenue Cloud with Agentforce: Quoting Faster Joshua Eze 14/01/2026 Linkedin Sales teams spend too much time on quotes. They hunt through product catalogues, calculate pricing, check approval chains, and wait. The average quote takes hours or even days to generate. During that time, competitors respond faster and deals slip away. Salesforce is addressing this with […]
Winter ’26 Preview: What to Test in Sandboxes
Winter ’26 Preview: What to Test in Sandboxes Joshua Eze 14/01/2026 Linkedin The Salesforce Winter ’26 release introduces significant changes that could disrupt your existing setup if you’re not prepared. Sandbox testing isn’t optional this time. With permission changes, deprecated features, and security updates rolling out between September and October 2025, your two-week preview window […]
Data Residency 101: Hyperforce Choices for UK/EU
Data Residency 101: Hyperforce Choices for UK/EU Joshua Eze 14/01/2026 Linkedin Understanding where your organisation’s data lives has never been more pressing. With data protection regulations tightening across Europe and the UK, businesses face mounting pressure to keep customer information within specific borders. The question is no longer whether you need to think about data […]
Knowledge Feedback is GA: Build a Self-Healing Knowledge Base
Knowledge Feedback is GA: Build a Self-Healing Knowledge Base Joshua Eze 14/01/2026 Linkedin Your knowledge base should work like your best support agent. It should learn from mistakes, spot gaps before they cause problems, and get better every single day. Yet most companies are stuck with static documentation that rots the moment it’s published. A […]
How Does Salesforce Agentforce Work? A Complete Guide to AI-Powered Digital Labour
How Does Salesforce Agentforce Work? A Complete Guide to AI-Powered Digital Labour Joshua Eze 27/12/2025 Linkedin Salesforce has changed the conversation around AI in business. At the heart of this transformation sits Agentforce, a platform that moves beyond simple chatbots to deliver what Salesforce calls “the third wave of AI.” But how does Salesforce Agentforce […]
What Is a Salesforce Platinum Partner? A Complete Guide for UK Businesses
What Is a Salesforce Platinum Partner? A Complete Guide for UK Businesses Joshua Eze 26/12/2025 Linkedin When you’re looking to implement or optimise Salesforce for your business, choosing the right partner makes all the difference. Among the various partnership tiers Salesforce offers, the Platinum Partner designation represents the highest level of expertise and commitment. But […]
How Many Companies Use Salesforce: Global Adoption Statistics 2025
How Many Companies Use Salesforce: Global Adoption Statistics 2025 Joshua Eze 24/12/2025 Linkedin Salesforce has become the world’s leading customer relationship management (CRM) platform, trusted by businesses across every continent. From small startups to multinational enterprises, organisations rely on this cloud-based solution to manage customer relationships, streamline operations, and drive growth. But just how widespread […]
Summer ’25 Flow: New Builder UX & Patterns You Should Copy
Summer Summer ’25 Flow: New Builder UX & Patterns You Should Copy Joshua Eze 24/12/2025 Linkedin Salesforce’s Summer ’25 release has arrived with a redesigned Flow Builder experience that changes how teams build automation workflows. The updates focus on speed, clarity, and user experience. For businesses working with Salesforce CRM consultants like Sailwayz, understanding these […]
