Why Your Business Needs a Salesforce Business Analyst
Why Your Business Needs a Salesforce Business Analyst Joshua Eze 14/01/2026 Linkedin Getting the most out of Salesforce isn’t just about buying the software. It’s about making sure it actually works for your business. That’s where a Salesforce business analyst comes in. Think of them as the translator between what your team needs and what […]
Governance for Slack + Salesforce Channels: Building a Secure, Compliant Framework
Governance for Slack + Salesforce Channels: Building a Secure, Compliant Framework Joshua Eze 14/01/2026 Linkedin When Salesforce acquired Slack in 2021 for £20.5 billion, it promised to create the world’s most complete customer platform. The union of the number one CRM with a leading collaboration hub seemed straightforward. But three years on, companies are discovering […]
Revenue Cloud with Agentforce: Quoting Faster
Revenue Cloud with Agentforce: Quoting Faster Joshua Eze 14/01/2026 Linkedin Sales teams spend too much time on quotes. They hunt through product catalogues, calculate pricing, check approval chains, and wait. The average quote takes hours or even days to generate. During that time, competitors respond faster and deals slip away. Salesforce is addressing this with […]
Winter ’26 Preview: What to Test in Sandboxes
Winter ’26 Preview: What to Test in Sandboxes Joshua Eze 14/01/2026 Linkedin The Salesforce Winter ’26 release introduces significant changes that could disrupt your existing setup if you’re not prepared. Sandbox testing isn’t optional this time. With permission changes, deprecated features, and security updates rolling out between September and October 2025, your two-week preview window […]
Data Residency 101: Hyperforce Choices for UK/EU
Data Residency 101: Hyperforce Choices for UK/EU Joshua Eze 14/01/2026 Linkedin Understanding where your organisation’s data lives has never been more pressing. With data protection regulations tightening across Europe and the UK, businesses face mounting pressure to keep customer information within specific borders. The question is no longer whether you need to think about data […]
Knowledge Feedback is GA: Build a Self-Healing Knowledge Base
Knowledge Feedback is GA: Build a Self-Healing Knowledge Base Joshua Eze 14/01/2026 Linkedin Your knowledge base should work like your best support agent. It should learn from mistakes, spot gaps before they cause problems, and get better every single day. Yet most companies are stuck with static documentation that rots the moment it’s published. A […]
How Does Salesforce Agentforce Work? A Complete Guide to AI-Powered Digital Labour
How Does Salesforce Agentforce Work? A Complete Guide to AI-Powered Digital Labour Joshua Eze 27/12/2025 Linkedin Salesforce has changed the conversation around AI in business. At the heart of this transformation sits Agentforce, a platform that moves beyond simple chatbots to deliver what Salesforce calls “the third wave of AI.” But how does Salesforce Agentforce […]
What Is the Most Suitable CRM Platform for a Chain Restaurant?
What Is the Most Suitable CRM Platform for a Chain Restaurant? Joshua Eze 27/12/2025 Linkedin Running a chain restaurant means juggling multiple locations, dozens of staff members, and hundreds (or thousands) of customer interactions daily. Without the right tools, tracking reservations, managing loyalty programmes, and maintaining consistent service quality across locations becomes a nightmare. A […]
Top-Rated CRM Systems for Local Government Use in the UK
Top-Rated CRM Systems for Local Government Use in the UK Joshua Eze 27/12/2025 Linkedin Local councils across Britain face mounting pressure to deliver better citizen services while managing tighter budgets. The right customer relationship management (CRM) system can transform how local authorities interact with residents, handle service requests, and streamline operations. This guide examines the […]
CPQ + Slack + Sales Engagement: The Unified Deal Desk
CPQ + Slack + Sales Engagement: The Unified Deal Desk Joshua Eze 26/12/2025 Linkedin Modern sales teams face a pressing challenge: complex deals require coordination across multiple departments, yet conversations scatter across email, Salesforce, and messaging apps. This fragmentation costs time, creates bottlenecks, and risks revenue leakage. The solution lies in unifying three powerful systems: […]
