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Vaioni Group Case Study

VAIONI GROUP

Client Background

Vaioni group is an internet provender specialising on providing fast, reliable, and managed Internet Services/ and technology to businesses. With a rapidly expanding customer base and increasing demand for their services, they recognized the need for a robust customer relationship management (CRM) platform to manage sales, marketing, and customer support processes efficiently. They approached our Salesforce consultancy, Sailwayz, seeking assistance in implementing and customizing Salesforce CRM to meet their unique business requirements.

Challenges Faced by the Client

Lack of Scalable CRM Solution

Vaioni Systems was using two CRM systems that lacked scalability and was not setup properly to assist Vaioni with their business.

Inefficient sales process

Manual data entry and disparate systems resulted in inefficiencies in the sales process, leading to missed opportunities and inconsistent customer experiences.

Limited Visibility

The lack of centralised data made it difficult for ABC Enterprises to gain insights into their sales pipeline, track customer interactions, and forecast revenue accurately.

Integration Complexity

Integrating Salesforce CRM with existing systems and third-party tools posed a challenge due to the complexity of data migration and customisation requirements.

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SOLUTION

Solution Provided by Sailwayz

Salesforce Implementation and Customisation

Sailwayz conducted a thorough assessment of Vaioni Group’s business processes and requirements. They then implemented Salesforce CRM and customized it to align with the company’s unique sales workflows, including lead management, opportunity tracking, quoting processes, Project management and implementation and monitoring the services provided to their customers using Case management. This also includes the billing process.

Automation and Integration

Sailwayz leveraged Salesforce’s automation capabilities to streamline sales processes and reduce manual effort. They integrated Salesforce CRM with Vaioni Group’s existing systems, including their website, credit check and their billing software and marketing automation platform, to ensure seamless data flow and improve cross-functional collaboration.

User Training and Adoption

Sailwayz provided comprehensive training to Vaioni Group’s sales and support teams to ensure they were proficient in using the new Salesforce CRM system. They also offered ongoing support and guidance to facilitate user adoption and address any challenges that arose during the transition.
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Results

Streamlined processes

Visibility to all our services and customers

Correct data throughout the system

Scalability and Growth

Results

Streamlined processes

Visibility to all our services and customers

Correct data throughout the system

Scalability and Growth

Conclusion

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Sailwayz successfully implemented and customized Salesforce CRM to address Vaioni Group’s challenges and support their growth objectives. By streamlining sales processes, improving data visibility, and enhancing customer engagement, Salesforce CRM has become a strategic asset for Vaioni Group, enabling them to drive sales growth, enhance customer satisfaction, and achieve their business goals. The partnership between Vaioni Group and Sailwayz demonstrates the value of leveraging Salesforce technology and expertise to transform business operations and drive success.
Sailwayz was instrumental in setting up our salesforce and continually improving it. This set us up to be able to easily manage more customer and clients. They were attentive and delivered what we needed and more.
Ateeb Mehmood. Finance Director.
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Contact Us
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